Privacy Policy
Last updated: [DATA DA PUBLICAÇÃO]
1. Who we are
This site is maintained by CLINICA MATTIOLI CIRURGIA PLASTICA LTDA, registered under CNPJ No. 36.682.460/0001-94, responsible for Clínica Mattioli — São Paulo, located at Av. Juscelino Kubitschek, 1545, 15th floor, suite 154, Edifício Horizonte JK, Vila Nova Conceição, São Paulo – SP, Brazil, postal code 04543-011 (the “Clinic”), as the controller of the personal data processed through this site.
2. What data we collect
- Browsing data: pages visited, origin of the visit (for example, campaign parameters), device type and browser, collected through cookies and similar technologies, according to your consent.
- Contact data: name, phone number and any information you choose to send when contacting us on WhatsApp or through the form that leads to it.
This site does not request health data. Health information you share during your care is treated as sensitive personal data, solely for the protection of health, and is never shared with advertising platforms.
3. How we use the data
- To respond to your contact and schedule your care;
- To understand how the site is used and improve how it works;
- To measure the performance of communication campaigns, with your consent.
4. Legal bases
We process personal data based on consent, on preliminary steps related to the care you requested, on compliance with legal and regulatory obligations and, for health data, on the protection of health, under articles 7 and 11 of the LGPD.
5. Cookies
We use the following categories of cookies:
- Essential: required for the site to work and to record your cookie choice.
- Analytics: measure site use in aggregate. Enabled only with your consent.
- Advertising: measure campaign results on Google and Meta. Enabled only with your consent.
You can change your choice at any time in.
6. Sharing
Data may be shared with providers that support the operation of the site and of our care, such as:
- The site’s hosting provider;
- Google (Google Tag Manager, Google Analytics and Google Ads) and Meta, for measurement, with your consent;
- HighLevel (LeadConnector), the contact management platform used in our care.
We do not send personal or health data to advertising platforms. Some providers may store data outside Brazil, in accordance with the international transfer provisions of the LGPD.
7. How long we keep the data
For as long as necessary to fulfill the purposes described in this policy or to meet legal and regulatory obligations, including the rules that apply to medical records.
8. Your rights
You may request confirmation that your data is being processed, access, correction, anonymization, portability or deletion of your data, information about sharing, and the withdrawal of consent, under article 18 of the LGPD.
9. Data protection officer
To exercise your rights or ask questions about this policy, contact the officer responsible for the processing of personal data: [E-MAIL DO ENCARREGADO].
10. Updates
This policy may be updated from time to time. The date of the last update is shown at the top of this page.